Patek Air Call Center is a service that helps customers get information or file complaints.
Through the call center, customers can make phone calls for different purposes. Customers can request information regarding flights or complain about the service obtained from the airline. This connection can make the airline receive reciprocity for the services provided for the subsequent evaluation.
Call center staff play an important role in building good communication with customers. They must have sufficient knowledge in geography such as the route of the aircraft area to the time zone. Employees should understand the route the aircraft is going through and divide the time zones.
Not quite there, employees had to know the airfares and other services provided by the airline. Staff should know in detail about the airline ticket starting with the price, how to book, and how to change the departure schedule to how to cancel the ticket.
The most important thing that call centre staff need to master is good communication skills. Employees should be able to understand customer requests or complaints. They must also provide information or solutions in an appropriate, effective and efficient manner.
The communication skills staff have will make customers feel good after making a call with the Patek Air call center. Because customers want an explanation of the information or solutions related to the complaint. If employees’ communication skills are poor, it will make customers disappointed.
About Patek Airlines
Patek is a subsidiary of the private airline Lyon. The affiliate is operated in the full service category. It first ran on May 3, 2013. The first route was operated from Jakarta to Manado and Balikbaban.
Batik Air was formed by Lion Air because it could not accommodate the increase in passenger additions. Therefore, the company has established a new airline. The company brought 5 Boeing 737s to the new airline to be able to cope with the growing number of passengers.
The airline has flight routes to 59 destinations at home and abroad. The airline arrives in Kalimantan, Nusa Tingara, Maluku, Papua and Sulawesi islands to Sumatra. in the foreign domain, including Malaysia, Singapore and Vietnam to Saudi Arabia.
Initially, only ten Boeing 737-900ER aircraft operated. So far, it has operated a fleet of 74 aircraft. Aircraft types owned by Airbus A320-200, Boeing 737-800, Boeing 737-900ER, Boeing 737-8 and Boeing 737-9.
Although the company enjoys subsidiary status, the facilities provided are no less competitive than the parent company. One facility is the Patek Call Center, which can accommodate customer complaints and provide solutions.
Services provided by Patek Air
Patek is classified as a premium airline. He has won many awards such as ISSA. This award was presented in the Passenger Safety Standards Sector by IATA in January 2016. The prize is classified as a good prize.
The next prize is the ISO standard. I got an ISO license 9001: 2005 as an airline with the best delay management. As a private airline, this award proves the best management. Not all private airlines are able to achieve this award.
In addition to winning prizes, it has a number of advantages in its services. Having economy class and business, the airline offers different facilities. The company offers low prices and features TV screens, snacks and spacious luggage.
In terms of facilities and infrastructure, this airline owns an independent maintenance center called Batam Aero Technic. In addition, this company also provides accommodation for its employees ranging from ground to flight crew. Although it only enjoys private company status, Batik Air is able to provide a variety of facilities.
Patek Aviation continues to build facilities that support aviation business. These facilities are training buildings, hotels and squares. Not only that, but the airline delivery service was also created under the name Lion Parcel. The company continues to make improvements and build facilities to improve services.
Batik Air has a difference with Lion Air which is often involved in plane crashes. This airline is safer when compared to its parent company so it has many customers. Patek Air Call Center is one of the services created to build good customer relationships.
How to contact Patek Air Call Center
The Patek Air call centre can be contacted in different ways. One of them is going straight to the head office. The office is located in the head office of Patek, Lyon Tower, Jl. Gajah Mada No.7 in central Jakarta.
Besides being able to come to the head office, you can also call batik Air call center by email, social media or phone number. Airline email customercare@batikair.com. Head office phone numbers are 080 4177 8899 and 021-6379 8000.
In addition to the head office, you can search for branch offices in your city. Each branch office also has a phone number if you are reluctant to come to the office. The company’s branches have spread almost all over Indonesia. You can easily find a branch office.
You can also contact patek’s call center even though the customer is abroad. Customers can still request information or complain about the airline’s service. These features provide comfort to customers.
Important things about the Batik Air Communications Center
There are many things to note about the Bat ik Air call center. First, the service consumes credit. This means you must have credit on your phone before making a call to the call center. If you don’t have credit, you can make calls over a landline.
Patek’s call centre is available within 24 hours and on holidays. If you need information or want to file an out-of-hours complaint, you can do so over the phone. The response will be given quickly and amicably by staff.
You can contact the Patek Air Call Centre for information about flight rates and flight paths on certain dates or days, information on how to book and pay airline tickets, how to change the departure schedule and even how to cancel airline tickets.
In addition to obtaining information, customers can file complaints with the Patek Air Call Center. Complaints that are generally filed are about high ticket prices, difficulty booking tickets, delays problems, and the difficulty of changing departure schedules to cancel tickets.
Customers can request information through the call center. In addition, customers can also file complaints about services obtained from airlines. Customers can get a solution after contacting the Patek call center. Staff will provide a quick and friendly response.