How to contact a call center from standard Chartered Indonesia : Aplikasi

Call Center Standard Chartered Indonesia 24 jam

This 24-hour Standard Chartered Indonesia call center is really very much needed by consumers, especially those with debit or credit cards. This is due to the fact that many customers or consumers face problems when making transactions. For the role of this call center service to be needed to help solve problems.

Especially during the corona pandemic season, many people have to stay at home and avoid crowds. For this reason, all services related to complaints or complaints about Standard Chartered cards will be provided online.

In addition, you can contact the call center service so that all complaints or complaints can be resolved immediately. So, you don’t have to come to the Standard Chartered branch to find solutions to the problems you face. Now the Standard Chartered call center can help you overcome these obstacles.

So, you can return to using the problematic Standard Chartered product simply by contacting the information service center provided by the company. In addition, you also remain safe from the threat of the COVID-19 virus, as all services are now digitally operational.

List of complaints that can be resolved by a standard chartered Indonesian call center 24 hours

Since the coronavirus outbreak hit Indonesia, several large companies, including Standard Chartered, have optimized the role of call centers to serve all complaints and obstacles faced by consumers. So, customers do not need to come to the office to take care of all the obstacles to the use of banking services.

Because call center services will help customers in overcoming problems. As a rule, the complaints faced by these customers are not too fatal. Therefore, here is a list of complaints that the call center from Standard Chartered Indonesia can still resolve. Among them are the following:

  1. ATM card swallowed in the machine

If the ATM card is swallowed on the machine, then you do not need to panic. You only need to contact the 24-hour Standard Chartered Indonesia call center, which is  on standby, to help. Then tell me if your ATM card is swallowed.


So, you only need to come to the nearest branch to get an ATM card replacement. The condition is that you only need to bring your ID or passport.



  1. Replacement of the ATM card due to loss and damage

If you want to replace the old ATM with a new one, we advise you to immediately contact the call center. Then enter your ATM number. After that, please take a new ATM card at the nearest office branch.


If the ATM card is lost, then you must bring a letter of loss issued by the police. You should also bring your ID/passport and savings book. Once recognized as valid, you will receive a spare ATM card.


  1. Transaction failed

If your balance is deducted, but the transaction is declared unsuccessful, then you are advised to immediately contact the service of the 24-hour call center Standard Chartered Indonesia.


The goal is for you to get accurate information about the reason for not making the deal. Recall that when contacting this call center, you must attach a receipt for the transaction (if any), the time, date, place of the transaction, as well as the account number and ATM card number.

Estimated time required to process customer complaints

After you contact the Standard Chartered Bank call center to file problems or complaints when making transactions, the bank will take the necessary steps.


It takes about 14 business days to replace the new Standard Chartered Indonesia ATM card. In addition, replacing a Bersama or Prima ATM also takes about 14 business days, as you contact the service of the 24-hour Standard Chartered Indonesia call center.


After you contact the call center service, you will receive an SMS message regarding the complaint filed. And when the process of making a new card is completed, you will also receive an SMS notification regarding the receipt of a new ATM card.


It will take at least 60 business days to replace a new Standard Chartered ATM card abroad after you contact the Standard Chartered Indonesia 24-hour call center. The process is also almost the same in terms of the duration of work on the replacement of the MasterCard Network ATM card.


Consequently, it is a good idea for consumers to keep ATM cards issued by Standard Chartered banks. Because the replacement of this new card takes a long time, that is, from 14 days to 60 days (depending on the type of ATM card owned by the consumer).


List of standard chartered Indonesian call centers serving consumer complaints 24 hours

Standard Chartered Bank is a multinational company. So, the company provides call center services quite diverse. There are 2 lists of Standard Chartered Indonesia’s 24-hour active call centers to serve consumer complaints. First, an interactive call center.


This call center is used by consumers on average when transmitting problems. Because by using this interactive phone, consumers can file complaints directly. Then consumers also receive answers from call center staff without a long time lag.


It’s just that you will have to pay a fee to contact the Standard Chartered Indonesia call center via an interactive phone service. If your credit expires, the call will be interrupted halfway. Therefore, make sure that you have enough credit balance when contacting the call center service from Standard Chartered.


Secondly, you can use the call center option from social networks. To reach millennials, Standard Chartered warned call center staff to respond to all complaints and complaints filed by consumers through social media platforms such as Instagram, Twitter or Facebook.


This way, you can save costs as there are no costs when you contact the Standard Chartered Indonesia 24-hour call center . It’s just that officers need more time than through an interactive phone line to respond to complaints or complaints through social media.


Therefore, we advise you to contact the interactive telephone service if there are important and urgent complaints. If you would like to ask questions or follow complaints, you can contact the Standard Chartered call center via social media.


How to contact a call center from standard Chartered Indonesia

If you want to contact the call center service from Bank Standard Chartered Indonesia, then the method is very simple. It is noted that there are two ways to communicate with the call center through an interactive telephone service. First, you can contact via mobile phone line at 68000.


For those of you who use landlines, there are 5 24-hour standard chartered Indonesian call centers that are  ready to serve depending on where you live. It is recorded that there are 5 call centers, each of which is scattered in several major cities, namely Surabaya (031-5472888), Medan (061-4572888), Semarang (024-8450188), Jakarta (021-57999988) and Bandung (022-4219688).


You can also send an email in person to file complaints or complaints at address.  You can also contact the call center via social media at Standard Chartered Indonesia (Facebook) or StanCart (Twitter).


As one of Indonesia’s multinational banks, Standard Chartered certainly provides call center services to respond to all customer complaints and complaints. With this service, customers can immediately solve problems or problems without having to go to the nearest branch. So please choose one of Indonesia’s standard 24-hour call centers according to the urgency of the obstacles you face.

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